Graphics & design
How do I change Live Chat colors, text or avatar styling?
Edit the selected message template’s appearance for this source.
Before you start
Open the intended collection and prepare sample content for a rehearsal. Confirm the controls are available in your installed version.
Where to find it
Live Chat Properties > Message template > settings gear.
Steps
- Choose the intended Live Chat template.
- Open the settings gear and select the element to customize.
- Adjust its offered fonts, colors, shapes, images or effects and check the preview.
- Save the appearance editor, then save source Properties.
Check the result
The selected source uses the customized appearance.
Helpful information
Names, messages, avatars and paid labels fill automatically. Keep save-to-library unchecked for source-local edits. Changing the selected template clears its previous appearance overrides.
If something is wrong
Check element selection and complete numeric values. Missing optional chat data can hide an element; use Demo messages to compare message kinds.
Related help
Template appearance · Live Chat · Frequently Asked Questions · All help