Learn the core workflow
Move from installation to your first scene, Preview and Program, recording, and live output.
Open tutorials ↗MCast Help Center
Find the answer.
Keep the show moving.
Start with the workflow you are working on, follow the production checklist, or move directly to tutorials and support.
Get the right build
Use the cross-platform download page to find the authoritative update option for your operating system.
Check downloads ↗Manage license access
Review your current access, account details, activated devices, and billing options.
Open my account ↗Ask the MCast team
Use the support page when a workflow needs direct assistance or a diagnostic report needs review.
Get support ↗Help by workflow
Choose the part of the production you are building.
Scenes, layouts, and docks
Create the scene first, add only the sources the shot needs, and arrange the workspace docks around the way you operate. Prepare the next look in Preview and take it to Program only after checking framing and overlays.
Sources and capture
Add the source type that matches the real signal. Confirm the selected camera, display, window, media file, network feed, or guest before adjusting transforms and filters.
Mixing and monitoring
Confirm the physical input, watch the meter, set gain without clipping, and verify the intended monitor and output routes. Test the complete mix with the same devices used for the show.
Motion templates and overlays
Build reusable visual elements, bind their data, verify entrance and exit behavior, then test every custom cue before using the template in a live scene.
Guests and platform chat
Create the guest connection, confirm video and audio before air, place the guest in the intended scene, and keep a tested return path ready. Review chat presentation separately from private moderation.
Streaming, recording, and replay
Select the intended destination and recording profile, verify resolution and audio, check storage, and run a private rehearsal. Prepare replay inputs and timing before the first live cue.
Troubleshooting
Use a safe, repeatable recovery path.
A source is missing or shows the wrong device
Open the source properties, select the intended device or file again, and confirm that the operating system allows access. If the device is already in use elsewhere, close the competing application and retry.
Program output does not match Preview
Confirm which scene is in Preview and which scene is live in Program. Review the selected transition, then perform a private test before changing the live output.
Audio is silent, distorted, or routed incorrectly
Check the input meter first, then mute state, gain, bus routing, monitoring, and the selected output device. Reduce gain immediately if the meter clips.
A stream or recording will not start
Review the safe message shown by MCast, verify the destination and profile, confirm network or storage availability, and retry only after the failed requirement has been corrected.
The issue still repeats
From Help > Diagnostic Files, export a diagnostic report. Describe the action that failed and contact support. Do not include passwords, payment information, private stream credentials, or other secrets.
Need direct help?
Bring the problem, the expected result, and a safe diagnostic report.
The support page will guide you to the right contact path.
Contact MCast Support →