Getting started & account

How do I collect a report for support?

Follow this workflow to collect a report for support.

Before you start

Note the visible problem and the steps that led to it.

Where to find it

Help menu.

Steps

Choose Help Center, Tutorials, or Support.
Use About MCast for application/legal information.
Use Stats for live-session details.
For a support report, choose Diagnostic Files > Export Diagnostic Report....
Choose an export location and review the resulting file before sharing it.

Check the result

Check the selected export location and review the saved report before sharing.

Helpful information

Open Log Folder and Open Crash Reports Folder locate saved diagnostics. Settings controls detailed local logs, health snapshots, size/retention, Export Diagnostic Logs, and Clear Old Logs. Check for Updates opens update status; Microsoft Store manages Windows installation/update delivery. Mark as read, Check again, and Remind me tomorrow manage update notices.

If something is wrong

Use Help > Diagnostic Files > Export Diagnostic Report. Avoid including private passwords, keys, or personal media in your support description.

Help, updates, statistics, and diagnostics · Frequently Asked Questions · All help